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Klarna’s CEO on how AI will affect jobs

The boss of buy-now, pay-later provider Klarna recently admitted he went too far using AI to cut customer service roles and was rehiring people. In an interview with our business affairs editor, Rachana Shanbhogue, he explains why he still expects AI to have a significant impact on jobs in the years ahead
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The Economist
The Economist offers authoritative insight and opinion on international news, politics, business, finance, science, technology and the connections between them.
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