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| Can online reviews actually be trusted? Rosie Blau, co-host of The Intelligence podcast and Andrew Palmer, host of the Boss Class podcast, discuss how consumers can navigate the subjective world of customer ratings. 00:00 - What was the last online review you used? 00:45 - Can you trust an online review? 01:44 - Have researchers looked at how reliable online reviews are? 02:47 - What types of reviews can we rely on? 04:23 - Are there particular platforms that are more reliable than others Should you trust that five-star rating on Airbnb?: http://econ.st/4mKYkZj Sign up to our weekly newsletter: https://econ.st/3J0xzBr Sign up to our Bartleby newsletter: http://econ.st/4m34nHF #theeconomist #review #travel |
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