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Swiss Starbucks Customers Vulnerable due to Insecure WiFi

The investigation by SRF found that hackers could easily gain access to names, phone numbers, and e-mail addresses of customers at a Starbucks shop in Bern. (Keystone)

An investigation by Swiss Public Television, SRF, has found that data isn’t sufficiently protected when customers use WiFi at cafes in Switzerland of the global coffee chain.

Free WiFi access at Starbucks – one of the great perks offered by the company – was investigated by the SRF consumer programme “Kassensturzexternal link”. The programme worked with experts at the Dreamlab cyber security firm to hack into the WiFi system at one of the Starbucks cafes in the Swiss capital, Bern.

The investigation revealed that with a free downloadable app, Dreamlab could quickly and easily find the so-called MAC-address of users (a unique identifier for every device connected to a network) that enable it to access data entered by customers. This includes customers’ names, phone numbers, and e-mail addresses that could be used to steal identities and commit various crimes.

The federal data protection law clearly states that a WiFi operator must treat customer data confidentially and ensure its integrity as well as its protection.

Marc Peter from DreamLab and a professor of digital transformation explained that “public WiFi networks are generally seen as insecure. Especially those abroad shouldn’t be used”.

In a response to the “Kassensturz” report, a Starbucks spokesperson said there were no indications any customer data had been compromised and that in the meantime the company had implemented measures blocking access to customers’ personal information.

Full story here
About Swissinfo
SWI – the international service of the Swiss Broadcasting Corporation (SBC). Since 1999, has fulfilled the federal government’s mandate to distribute information about Switzerland internationally, supplementing the online offerings of the radio and television stations of the SBC. Today, the international service is directed above all at an international audience interested in Switzerland, as well as at Swiss citizens living abroad.
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