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Swiss union analyses AI impact on telecoms staff

Artificial intelligence (AI) is widely used in the Swiss information and communications technology (ICT) sector, but its impact on work is mixed. Whilst employees do report an increase in efficiency, they also cite higher demands, a growing workload, uncertainty and ever-increasing pressure. This has been revealed by a study carried out by the consultancy firm Ecoplan on behalf of the trade union Syndicom. The research was presented in Bern, with representatives from Swisscom, Sunrise and Microsoft in attendance. According to the survey, AI is significantly altering the day-to-day tasks of workers in the sector. At present, this transformation mainly affects individual tasks rather than entire professions. But the trend is clear: skills, judgement and continuous professional development remain crucial factors in coping with change. Among the demands put forward by the employees interviewed are greater opportunities for professional development, transparent information on the ... Full story here Are you the author?
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